Out-of-hours & Crisis Support
We not be able to offer support in all situations, and do not provide crisis support – in an emergency please see the list of responsive organisations below.
Out-of-hours Support
Parenting Support
‘FamilyLine’ helpline from Family Action
Open: Monday – Friday, 9am – 9pm
- Telephone: 0808 802 6666
- Text message: 07537 404 282
- Email: familyline@family-action.org.uk
- Live web chat
‘Family Lives’ helpline from Family LivesOpening times:
Open: Monday – Friday: 9am – 9pm (9am – 1pm Christmas Eve and New Years Eve), weekends 10am – 3pm
Closed 25th to 28th Dec and 1st to 3rd Jan
- Telephone: 0808 800 2222
- Email: askus@familylives.org.uk
- Live web chat
Open 24/7, 365 days of the year
Samaritans
Samaritans works to make sure there’s always someone there for anyone who needs someone – 24/7, 365 days of the year.
Tel: 116 123 (free to call and will not appear on your phone bill)
Email: jo@samaritans.org
Website: www.samaritans.org
National Domestic Violence Helpline
If you are experiencing domestic abuse, you are not alone. You can call the 24-hour National Domestic Abuse Helpline for free.
Tel: 0808 2000 247
Website: www.nationaldahelpline.org.uk
For urgent medical attention, your options are Accident & Emergency (A&E) and Emergency GP appointments or 999.
For urgent medical advice, you can call the NHS 111 (England) or NHS Direct (Wales).
Other helpful support
Respect – Men’s Advice Line
‘Our focus is to increase the safety of men experiencing domestic abuse (and the safety of their children) and to offer you non-judgmental emotional support, practical advice and information for other specialist services.’
Phone: 0808 8010 327. Mon–Fri 9am-8pm.
Free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.
Email support: info@mensadviceline.org.uk
Mon-Fri: 9am-8pm,
Sat & Sun: 10am-12pm & 4pm-6pm
Webchat support:
Wednesday, Thursday and Friday
10–11am and 3–4pm
Website: www.mensadviceline.org.uk/
Mind
Mental Health Support
Tel: 0300 123 3393. Open 9am – 6pm.
The advice line will be closed from 6pm on 24 Dec until 9am on 04 January 2022.
Website: www.mind.org.uk
MIND website lists a number of support services available when they are out of hours.
CALM – Campaign Against Living Miserably
The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under 45 in the UK and the cause of 18 deaths every day
Tel (nationwide): 0800 58 58 58. Open 5pm – midnight, 365 days a year
Website: www.thecalmzone.net (with live web chat)
PANDAS Foundation
Supporting parents experiencing a perinatal mental illness.
Tel (nationwide): 0808 1961 776
Open: 9:00am – 8:00pm, 365 days a year
Website: www.pandasfoundation.org.uk
